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Thank you for your commitment to Stokerized Stabilizers. We appreciate your patience and are working hard to meet the level of service that you have come to expect. We are currently processing and shipping all orders on time to the best of our abilities. However, due to increased order volume, we could be experiencing longer than usual order processing times, which could result in orders being delayed 3-5 business days. We apologize for any inconvenience and appreciate you choosing Stokerized Stabilizers! Shipping options and rates are presented during checkout based on the shipping destination. In most cases, orders are processed and shipped within 24 hours. We will hold an order if a backordered item is expected within a week. For additional options or custom rate quotes, please contact us directly. Can't find the answer you are looking for? If you are unable to find the shipping information that you are looking for, please contact our customer service team for a fast and professional response at [email protected] Order Tracking When tracking information is provided by a carrier, we will email this information to the customer provided that the customer was logged in when they placed their order. Express Mail International is the only method that provides tracking information for international shipments. Tracking information is NOT provided to those who use guest checkout. To qualify for tracking information on your next order, register an account today. Deliveries are made Monday through Friday only. Weekends and Holidays do not count as Business Days. If you need to schedule a Saturday delivery, please contact customer service. Please note that while Second Day Air is a shipping option available to Alaska and Hawaii, Second Day Shipping cannot be guaranteed to all areas. Please contact customer service if you have questions about your shipping destination. FedEx Shipments We are unable to provide Federal Express shipping quotes online. If you would like to ship an order by FedEx, please contact customer service. Return Shipments Your satisfaction is important to Stokerized Stabilizers. If we have made an error while fulfilling your order, please call or e-mail us immediately and we will do everything possible to correct the situation. Qualified items purchased from Stokerized Stabilizers may be returned for a replacement item or refund within 15 days of delivery. All returns require a Return Authorization Number. The RA number must be printed on the outside of the return shipment. Please complete our online Return Authorization Form or call us at 763-862-8870. International Duty and Import Taxes Duties and Import Taxes are the complete responsibility of the customer and are not included in the purchase price of your order. International Orders over $800 Automated shipping quotes are provided for customer convenience. For international orders over $800, the customer may be able to obtain a better shipping rate by contacting customer service before placing the order. Damaged or Lost Shipments For UPS, and most USPS shipments, we provide tracking information for you to ensure dependable service. USPS claims for lost packages require at least 30 days for the package to arrive before allowing any claim to be filed. We recommend that critical orders be sent via UPS whenever possible. If your order is missing anything or is damaged, please carefully check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS or USPS service center for assistance in filing a claim. If your local carrier is unable to assist you then please call us at 763-862-8870. Please Do Not return the package to us until you have contacted UPS or USPS and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim, please visit UPS at www.ups.com or USPS at usps.com. International Claims for Lost Shipments Claims for lost packages require at least 30 days from the shipping date for the package to arrive before any claims may be filed. Contact customer service to report a claim. Free Domestic Ground Shipping Orders that qualify for free shipping to the lower 48 states will present the customer with a "Free Domestic Ground" shipping option during checkout. By selecting this option, the customer agrees to have their package shipped by a carrier chosen by Stokerized Stabilizers. The customer cannot specify a carrier when they select Free Domestic Ground shipping. Packaging All orders are packed by hand into the smallest box or boxes that will accommodate the entire order. This helps us to keep shipping costs under control and provides additional savings for customers who use freight forwarding services.
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